How often do you have sales?

We sometimes have store wide sales in some of our online locations. We inform our newsletter mailings members of any upcoming sales and promotions.

Do You have a Store Front?

No. We do not have a storefront shop set up for "shopping".We are an internet based business. We are a small home based business only set up to do business on the internet. You can make arrangements for local area pick ups by calling or emailing us in advance YOU CAN PLACE SECURE ORDERS ON LINE ORDERS 24 HOURS A DAY - SEVEN DAYS A WEEK! (when we are not on a holiday scedule or if we are closed)

WE PROVIDE THE HIGHEST FORM OF SECURE SERVER AVAILABLE!

Regardless of the method of payment you choose to order, all of our orders are processed through our secure shopping cart and credit card orders are processed through our payment gateway paypal so we don't view any of your credit card or personal information. Plus you do not have to have a Paypal account to use a credit card, they just process your information for us.

Do You Do Custom Orders?

Yes we do. I have done custom orders for wedding showers, baby showers and graduation. Must provide enough time to process these orders and a small deposit is required.

What Forms of Payment Do You Accept?

At this time we only accept PayPal, E-checks (via PayPal) and credit cards payments.

What Shipping Methods Do You Use?

We currently use USPS First Class and Priority Mail. We usually ship within 1-2 days of receiving your order. During the holidays, please expect orders to process between 2-4 days. We will use USPS Flat rate envelopes and small boxes to ship our soaps in to save money anywhere in the US and Canada.

Do You Ship Internationally?

We only ship at internationally at our Etsy Shop, and our Artfire Studio. Since International shipping price vary from country to country and all of our items weigh differently, we ask that the customers send us a email for shipping quotes. We apologize for any inconvenience.

Do You Have A Catalog?

No. Everything that we have is listed on the web site along with pricing and a convenient ordering process. The reason being as we may discontinue a product and replace it with a new item or we may have new items from time to time so this will result in redoing catalogs on a regular basis which will cost money. So we will provided changes of our products in our newsletters and our blog http://pegasussoaps.blogspot.com

How do you handle damaged and lost packages

We try our best to pack all boxes very carefully to ensure the safe arrival of your products. However, damages during shipment can happen from time to time. We do everything we can prior to shipping to make sure your package will arrive safely without damages. You have the right to refuse damaged boxes. If this occurs, please contact us and we can re-ship your order only on the returned of refused damaged boxes. We will deal with USPS and take care of the damaged items. If there is a leaky jar or bottle that was improperly packages then we will replace that item and only that item. We try to do our best to tightly secure our items to prevent leakage from happening but from time to time we make mistakes and we are only human and it will occur.

We will not replace stolen package and if Delivery confirmation states that your package was delivered, and you do not receive your package, unfortunately we will not replace it but we will try to track it down as much as we possibly can through USPS.

Please do not contact us after a 5 or more days have gone by because sometimes packages may have been delivered at the wrong address or at the Post office so please allow time for your package to get there. The Post office isn't great way to ship but it is the cheapest way to ship to save you money.

PayPal Address

We use PayPal to ship our packages. From time to time we may come across a customers with two different address. We ALWAYS use PayPal address to ship from. This is to protect me as a seller from fraudulent transactions and I can only ship to the shipping address at PayPal. Please make sure your shipping address at PayPal is up to date. I will not be responsible for packages sent to the wrong address. For items purchased as gifts and want shipped to a different address please email me for details.

WHEN CAN I EXPECT SHIPMENT OF MY ORDERS?

If you do not have a large order, you can expect our items to be shipped out within 1-3 days. If you have a large order, this may take some time for your items to be shipped. Once our items are shipped, you will receive a email confirmation showing that it was shipped or will be shipped.

*Shipping times also depends on the area of the country you live in. If you live on the East Coast and select Priority Mail, expect to receive your packages in 2-3 days. Mostly within 2 days. If you live on the Mid or West coast, it may take longer but it should be no more than 3 days not including Sundays.

Please note that during November and December packages may take a little longer than usual to be deliver because of the holiday season so please be patient and order ahead of time to ensure your items arrive in time for the holidays. Turnaround times during the holiday season will be 2-3 days depending on how large your order is. Please don't wait to the last minute to purchase an item and expect it to arrive the day before Christmas. I strongly advise customers to order at least 2 weeks prior to Christmas.

*First Class Mail usually takes about 2-5 days again depending on where you live

*Parcel Post is the slowest mail. We do not use this method to ship our packages

*Priority Mail usually takes approximately 2-3 days. This also depends on your location. Flat Rate Priority boxes and envelopes will be used to save you $$. This is based on whether your order will fit in envelopes or if you have large orders for Flat Rate Boxes

*Flat Rate Boxes and Envelopes If you items can fit in a flat rate small box or flat rate envelope we will use them and refund you any over payment. We don't have Flat rate boxes in our checkout because we have no way of knowing if your items will fit securely til after you have purchased.

Once your items are shipped, you will receive a email confirmation showing that your shipping label was printed and ready to be shipped.

*Shipping times also depends on the area of the country you live in.